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Depending on your version of MS Word and operating system settings, you may run into this error.

This problem occurs because of incorrect information in the Windows registry.

Read more about how to resolve this problem in <a href="https://docs.microsoft.com/en-US/office365/troubleshoot/installation/cannot-install-office-add-in" rel="nofollow noopener noreferrer" target="_blank">Microsoft's troubleshooting guide.</a>

"We can't start this add-in because it isn't set up properly"

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Track the progress of all tickets related to your company.

Tickets portal.

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